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REFUND POLICY

A legal disclaimer

The information provided by Lothian Labs ("we," "us," or "our") on lothianlabs.com (the "Site") is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

Refund Policy

Last Updated: June 24, 2026

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At Lothian Labs, we strive to deliver exceptional IT management, cybersecurity, and cloud services. Because our offerings include both digital subscriptions and specialized professional services, our refund and cancellation policies are structured by service type.

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1. Managed IT & Subscription Services

  • Monthly Services: Managed IT services, 24/7 monitoring, cloud hosting, and SaaS subscriptions are billed on a recurring monthly basis. These services are non-refundable.

  • Cancellation: You may cancel your monthly subscription services at any time. To avoid being billed for the next billing cycle, cancellation requests must be submitted in writing to info@lothianlabs.com at least thirty (30) days prior to your next scheduled renewal date. Services will remain active until the end of the paid billing period.

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2. Professional Services & Project-Based Work

  • Deposits and Milestones: Fees for onboarding, custom network architecture deployments, migration projects, and specialized IT consulting are structured around milestones. Any upfront deposits or payments made for completed milestones are strictly non-refundable.

  • In-Progress Projects: If a project is canceled mid-cycle by the client, Lothian Labs reserves the right to invoice for all professional hours worked and resources consumed up to the official date of written cancellation.

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3. Third-Party Software and Hardware Licenses

  • Lothian Labs procures certain hardware (servers, routers, firewalls) and software licenses (Microsoft 365, advanced antivirus solutions) on behalf of our clients.

  • Hardware: Physical hardware returns are subject to the original manufacturer's return policies and may incur a restocking fee. Shipping costs for returns are the client's responsibility.

  • Software Licenses: Most third-party vendor licenses are bound by strict annual or monthly commitments and cannot be refunded or prorated once provisioned.

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4. Service Level Agreements (SLA) & Custom Contracts

For enterprise clients and businesses operating under a signed Master Services Agreement (MSA), the refund, credit, and contract termination terms specified in that agreement will supersede this general website policy.

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5. Contact Us

If you have any questions regarding your billing or if you need to submit a cancellation request, please reach out to our billing team:

  • Email: billing@lothianlabscom

  • Support Portal: [Link to Client Portal]

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